Identity Verification Notice

SETWELL Identity Verification Notice

Version SETWELL-IDENTITY-2026-10-v1.2 Identity checks and SETWELL manual review have separate outcomes.

Why we verify identity

Ademis Technologies LLC d/b/a Setwell Appliances uses identity verification to reduce impersonation and protect customer accounts and rental equipment. This is not a traditional consumer credit check, and there is no security deposit. Verification is one approval condition alongside service area, safe access, available equipment, and a valid payment method.

What the verification step may involve

Our automated verification provider is Stripe Identity. Its secure screen identifies the checks used. A document check may request a government ID and identifying details; a selfie check may compare the submitted face to the ID image using biometric/facial-geometry technology. Provider device/cookie/security information may also be processed. Do not claim every available Stripe check is being performed.

Provide the minimum required information through the secure provider flow, not by email or text. SETWELL's general application is designed to store the provider reference, status, limited necessary verified attributes, review reason, and consent/audit evidence rather than raw ID images or biometric templates. Authorized reviewers may inspect provider-held data to resolve a problem. The live privacy notice must accurately describe that access.

Consent and alternatives

Test environments use test verification only. The live provider screen explains the selected checks before capture. A rental signature does not consent to biometric capture. If a selfie comparison is enabled later, its purpose, providers, retention and separate affirmative consent must be presented before capture, together with the provider's required screens.

Contact contact@setwellappliances.com to request manual review or discuss alternatives. An unsuccessful check or old ID address is not automatically fraud. Where manual review is offered, SETWELL sends a short-lived, customer-specific private upload link. Read the notice and consent there before uploading only the requested ID front, relevant back, or specifically justified additional evidence. Do not email or text ID images. The manual process does not request a selfie or biometric comparison.

Manual images are encrypted in transit and at rest in isolated private storage. Only explicitly authorized identity reviewers can preview them after recent sign-in; every view and decision is audited. Images are removed from active storage within 30 days after a decision and abandoned reviews within 30 days of the request, possibly sooner. Routine encrypted SETWELL backups exclude these image bytes; a non-image review/access audit is retained. Provider recovery systems may retain limited residual data under their deletion policies.

An authorized reviewer can approve or decline the independent SETWELL review, request more information or reopen a Stripe attempt. Stripe's original result stays visible and is not rewritten. Verification alone does not approve a rental, sign an agreement, set up payment or start a charge.

Privacy

Read the SETWELL Privacy Policy, Stripe Privacy Policy (https://stripe.com/privacy) and Stripe Identity information (https://stripe.com/identity). SETWELL retains provider references, status and necessary review/consent evidence rather than raw ID images in its general rental records. Stripe-held evidence remains with Stripe and follows its applicable retention and redaction process. Contact SETWELL for review, correction or deletion requests.